• Protection +

ARLA Propertymark protection

We are members of ARLA Propertymark which means we meet higher industry standards than the law demands. Our experts undertake regular training to ensure they are up to date with best practise and complex legislative changes, so they can offer you the best advice. We are also backed by a Client Money Protection (CMP) scheme which guarantees your money is protected.

Property Redress Scheme (PRS)

All property agents and professionals that carry out estate, lettings and property management work in the property industry have a legal responsibility to join an authorised redress scheme. The Property Redress Scheme (PRS) is authorised by the Ministry of Housing, Communities and Local Government (MHCLG) and National Trading Standards Estate and Letting Agent Team (NTSEALT) to provide redress for estate, lettings and property management agents.

By joining the Property Redress Scheme, Northern Group agree to resolve complaints using the PRS resolution process and agree to abide with their final decision when legally required to do so.

The Deposit Protection Scheme

All deposits received and held by Northern Group for Assured Shorthold Tenancies (ASTs) are registered and secured with The Deposit Protection Service (a government-authorised tenancy deposit protection scheme).

Manchester City Council Approved Licensed Agent

Northern Group has been approved as a licensed agent and property management company for the Miles Platting area by the Licensed Agent Monitoring Panel (LAMP) and Manchester City Council. Northern Group works on behalf of several clients in the Miles Platting area, have a look at some of our approved properties in Miles Platting here

Customer complaints

We strive to ensure our clients are happy at all times. If you are not entirely satisfied with our service, you can find our complaints procedure via the download below.

4.8 307 reviews
  • I recently had the pleasure of working with Irene Balazs at the Northern Group, and I must say, her professionalism and dedication were beyond impressive. As an intermediary for a friend who is not fluent in English, I found Irene to be exceptionally accommodating and patient throughout the entire rental…
    wayil j
    5 out of 5 stars
  • I found the Northern Group extremely efficient and personable when dealing with my tenancy. Speedy response, clear instructions and reassuring customer service. Everyone I dealt with made me feel they had the tenants' needs at the forefront (especially Adam!)
    Deborah Brooks
    5 out of 5 stars
  • I recently had the pleasure of working with Ms. Chloe Lightfoot from Northern Group Rental Agency while searching for an apartment to rent. From the beginning, Chloe stood out with her prompt responses and exceptional service. Her quick and efficient communication made the process smooth and stress-free. Chloe's expertise and…
    Wayil Alanazi
    5 out of 5 stars
  • We found Northern Group on Rightmove. Understand how competitive the rental market so it was a challenging journey to view the property after two hours train ride. Chloe is a helpful agent who answers all our questions on-site. We appreciate a lot. When it came to the letting procedures we…
    Fat Goose
    5 out of 5 stars
  • Never thought a letting agency would be so good & quick with communication. Any issues I had in the flat they resolved promptly and with professionalism. Also, they’ve been fair and not tried to scam me at the end of my tenancy with them which is what I’m sadly used…
    Christiana Gianni
    5 out of 5 stars