• Protection +

ARLA Propertymark protection

We are members of ARLA Propertymark which means we meet higher industry standards than the law demands. Our experts undertake regular training to ensure they are up to date with best practise and complex legislative changes, so they can offer you the best advice. We are also backed by a Client Money Protection (CMP) scheme which guarantees your money is protected.

Property Redress Scheme (PRS)

All property agents and professionals that carry out estate, lettings and property management work in the property industry have a legal responsibility to join an authorised redress scheme. The Property Redress Scheme (PRS) is authorised by the Ministry of Housing, Communities and Local Government (MHCLG) and National Trading Standards Estate and Letting Agent Team (NTSEALT) to provide redress for estate, lettings and property management agents.

By joining the Property Redress Scheme, Northern Group agree to resolve complaints using the PRS resolution process and agree to abide with their final decision when legally required to do so.

The Deposit Protection Scheme

All deposits received and held by Northern Group for Assured Shorthold Tenancies (ASTs) are registered and secured with The Deposit Protection Service (a government-authorised tenancy deposit protection scheme).

Manchester City Council Approved Licensed Agent

Northern Group has been approved as a licensed agent and property management company for the Miles Platting area by the Licensed Agent Monitoring Panel (LAMP) and Manchester City Council. Northern Group works on behalf of several clients in the Miles Platting area, have a look at some of our approved properties in Miles Platting here. 

Customer complaints

We strive to ensure our clients are happy at all times. If you are not entirely satisfied with our service, you can find our complaints procedure via the download below.

4.8 373 reviews
  • BEWARE I have been a tenant in Flint Glass Wharf since 2017, but the situation with new management in the last 2 years became dire. Despite forcing us to agree to a significant rent increase with no notice last year (30%),and to conduct needed maintenance in the property in exchange,…
    Juan Sacramento
    1 out of 5 stars
  • Tomas has proven to be an exceptional agent. He consistently demonstrates excellent care for my apartment and promptly addresses any inquiries I send via email. Caitlin is equally commendable. Despite the low season, she efficiently secured a new tenant for me shortly after the departure of the previous one. I…
    Alan Wan
    5 out of 5 stars
  • James visited our apartment today at Flint Glass Wharf, on behalf of our property managers Northern Group. He was extremely happy to help and answer all the questions I had. He spent some time checking over the issues and providing us with advice and solutions. You can tell he actually…
    Eve Lauren
    5 out of 5 stars
  • Started a new job in the Northern quarter and finding somewhere to stay in the working week was proving tricky. The delightful Chloe and team at The Quarters made the whole rental process very easy. They even accommodated my request to furnish an unfurnished apartment they had shown me, all…
    Natalie Rogers
    5 out of 5 stars
  • James Chadwich attended today to look at the broken radiator, he was super friendly and got straight the job, did amazing despite having to work in smaller space and was overall excellent and fully explained the issue and how it will be resolved. Great guy James attended again to carry…
    Hannah Ivy
    5 out of 5 stars