• Protection +
    accreditations

ARLA Propertymark protection

We are members of ARLA Propertymark which means we meet higher industry standards than the law demands. Our experts undertake regular training to ensure they are up to date with best practise and complex legislative changes, so they can offer you the best advice. We are also backed by a Client Money Protection (CMP) scheme which guarantees your money is protected.

Property Redress Scheme (PRS)

All property agents and professionals that carry out estate, lettings and property management work in the property industry have a legal responsibility to join an authorised redress scheme. The Property Redress Scheme (PRS) is authorised by the Ministry of Housing, Communities and Local Government (MHCLG) and National Trading Standards Estate and Letting Agent Team (NTSEALT) to provide redress for estate, lettings and property management agents.

By joining the Property Redress Scheme, Northern Group agree to resolve complaints using the PRS resolution process and agree to abide with their final decision when legally required to do so.

The Deposit Protection Scheme

All deposits received and held by Northern Group for Assured Shorthold Tenancies (ASTs) are registered and secured with The Deposit Protection Service (a government-authorised tenancy deposit protection scheme).

Customer complaints

We strive to ensure our clients are happy at all times. If you are not entirely satisfied with our service, you can find our complaints procedure via the download below.

4.7 129 reviews
  • My experience with northern group has been brilliant. Matt went above and beyond to show us around the apartment when we first where looking and told us so much about the area, really nice guy. Aria who also works for northern group has been great, she always reply’s prompt to…
    Rebecca
    5 out of 5 stars
  • Great reliable services and friendly staff from the get go. Communication is no issue and any issues (if any) are dealt with swiftly. Nick, Egor and Tomas helped us out - streamlined everything clear as crystal. Would recommend!
    Sonny Fox
    5 out of 5 stars
  • A very quick response in reporting our microwave which was no longer working and was fixed the next day. Very prompt and efficient work from both the engineer and Aria/Claire at Northern for sorting for us. Would recommend!
    Melissa Jayne
    5 out of 5 stars
  • Super professional service from Nazia from start to finish!..couldn’t have asked for more. A credit to the industry. After two years, Northern Group continue to exceed my expectations!. Thanks again to Nick and the maintenance team for fixing a small issue without delay. Can't recommend them enough. Brilliant.
    Steven Fullerton
    5 out of 5 stars
  • Lauren Bates is very helpful always accommodating to the needs of others and quick to help with any queries anyone has. Brings a warm and welcoming atmosphere to the work place.
    Destinee Wright (Dez)
    5 out of 5 stars