• Protection +
    accreditations

ARLA Propertymark protection

We are members of ARLA Propertymark which means we meet higher industry standards than the law demands. Our experts undertake regular training to ensure they are up to date with best practise and complex legislative changes, so they can offer you the best advice. We are also backed by a Client Money Protection (CMP) scheme which guarantees your money is protected.

Property Redress Scheme (PRS)

All property agents and professionals that carry out estate, lettings and property management work in the property industry have a legal responsibility to join an authorised redress scheme. The Property Redress Scheme (PRS) is authorised by the Ministry of Housing, Communities and Local Government (MHCLG) and National Trading Standards Estate and Letting Agent Team (NTSEALT) to provide redress for estate, lettings and property management agents.

By joining the Property Redress Scheme, Northern Group agree to resolve complaints using the PRS resolution process and agree to abide with their final decision when legally required to do so.

The Deposit Protection Scheme

All deposits received and held by Northern Group for Assured Shorthold Tenancies (ASTs) are registered and secured with The Deposit Protection Service (a government-authorised tenancy deposit protection scheme).

Customer complaints

We strive to ensure our clients are happy at all times. If you are not entirely satisfied with our service, you can find our complaints procedure via the download below.

4.8 143 reviews
  • My experience with northern group has been brilliant. Matt went above and beyond to show us around the apartment when we first where looking and told us so much about the area, really nice guy. Aria who also works for northern group has been great, she always reply’s prompt to…
    Rebecca
    5 out of 5 stars
  • After having bad experiences with previous property management companies, I was starting to lose hope and thought they were all the same. I then stumbled across Northern Group. I recently moved one of my properties over to them and the service received has been exceptional. Matt and the team are…
    Adam Jackson
    5 out of 5 stars
  • Great reliable services and friendly staff from the get go. Communication is no issue and any issues (if any) are dealt with swiftly. Nick, Egor and Tomas helped us out - streamlined everything clear as crystal. Would recommend!
    Sonny Fox
    5 out of 5 stars
  • A nice place to live, spacious cosy apartments and friendly staff. The cleaner, K, is a really positive member of the Northern group team and he always nice things to say. K is friendly and has good values, he is hardworking and always has a smile on his face :)
    H R
    5 out of 5 stars
  • Would recommend Northern Group. Just started renting through them and their team are always friendly and very responsive. They are happy to help resolve any queries or issues you may have.
    Harry
    5 out of 5 stars