We are members of ARLA Propertymark which means we meet higher industry standards than the law demands. Our experts undertake regular training to ensure they are up to date with best practise and complex legislative changes, so they can offer you the best advice. We are also backed by a Client Money Protection (CMP) scheme which guarantees your money is protected.
Property Redress Scheme (PRS)
All property agents and professionals that carry out estate, lettings and property management work in the property industry have a legal responsibility to join an authorised redress scheme. The Property Redress Scheme (PRS) is authorised by the Ministry of Housing, Communities and Local Government (MHCLG) and National Trading Standards Estate and Letting Agent Team (NTSEALT) to provide redress for estate, lettings and property management agents.
By joining the Property Redress Scheme, Northern Group agree to resolve complaints using the PRS resolution process and agree to abide with their final decision when legally required to do so.
The Deposit Protection Scheme
All deposits received and held by Northern Group for Assured Shorthold Tenancies (ASTs) are registered and secured with The Deposit Protection Service (a government-authorised tenancy deposit protection scheme).
We strive to ensure our clients are happy at all times. If you are not entirely satisfied with our service, you can find our complaints procedure via the download below.