• Protection +
    accreditations

ARLA Propertymark protection

We are members of ARLA Propertymark which means we meet higher industry standards than the law demands. Our experts undertake regular training to ensure they are up to date with best practise and complex legislative changes, so they can offer you the best advice. We are also backed by a Client Money Protection (CMP) scheme which guarantees your money is protected.

Property Redress Scheme (PRS)

All property agents and professionals that carry out estate, lettings and property management work in the property industry have a legal responsibility to join an authorised redress scheme. The Property Redress Scheme (PRS) is authorised by the Ministry of Housing, Communities and Local Government (MHCLG) and National Trading Standards Estate and Letting Agent Team (NTSEALT) to provide redress for estate, lettings and property management agents.

By joining the Property Redress Scheme, Northern Group agree to resolve complaints using the PRS resolution process and agree to abide with their final decision when legally required to do so.

The Deposit Protection Scheme

All deposits received and held by Northern Group for Assured Shorthold Tenancies (ASTs) are registered and secured with The Deposit Protection Service (a government-authorised tenancy deposit protection scheme).

Manchester City Council Approved Licensed Agent

Northern Group has been approved as a licensed agent and property management company for the Miles Platting area by the Licensed Agent Monitoring Panel (LAMP) and Manchester City Council. Northern Group works on behalf of several clients in the Miles Platting area, have a look at some of our approved properties in Miles Platting here. 

Customer complaints

We strive to ensure our clients are happy at all times. If you are not entirely satisfied with our service, you can find our complaints procedure via the download below.

4.8 401 reviews
  • James is amazing! He is always on time and shows up. He is very knowledgeable about the One Silk Street building and is always proactive on repairs. He is generally and overall VERY pleasant to speak to and have in my home! THANKS FOR ALL THE HELP, JAMES! Sincerely, Claire…
    Claire Trinh
    5 out of 5 stars
  • I write this from a place of satisfaction and gratitude for the exceptional work of Northern Group, and a particular engineer of yours named Mark. Mark has been to my apartment a couple of times for repairs and he leaves me impressed everytime with his expertise. Besides, he has a…
    Osayomwanbor Oghama
    5 out of 5 stars
  • I recommend NG for renters based on my experience over the last couple of months. Caitlin was on it with finding me a parking spot and in regular contact before I moved in. Charlotte went above and beyond making sure new flooring was completed before my move in date and…
    Victoria Kierans
    4 out of 5 stars
  • Tomas has proven to be an exceptional agent. He consistently demonstrates excellent care for my apartment and promptly addresses any inquiries I send via email. Caitlin is equally commendable. Despite the low season, she efficiently secured a new tenant for me shortly after the departure of the previous one. I…
    Alan Wan
    5 out of 5 stars